Frequently Asked Questions

Everything you need to know to plan your dive journey with confidence

Scubahive is a diver-led planning and booking platform. We connect travellers with trusted operators and help facilitate bookings - without the complexity of traditional travel agencies

About Scubahive

What is Scubahive?

Scubahive is a diver-led planning and booking platform that connects travellers with trusted dive operators, resorts, and experiences.

We help guests navigate options, understand trade-offs, and book with confidence – without the overwhelm of researching everything on their own

No. Scubahive is not a licensed travel agency.

We act as a booking and planning facilitator, working directly with operators, resorts, and partners to support your trip planning and booking process. Travel documents such as flights and visas are handled separately.

We currently feature dive destinations across Malaysia, Brunei, Indonesia, and Philippines.

Our coverage continues to expand as we onboard trusted partners across the region.

Yes. While our website focuses on select regions, we regularly assist guests planning trips beyond our listed destinations.

We’ll research and propose suitable options based on your preference, experience level, and travel plans.

New Divers & Non-Divers

I'm not a scuba diver yet. Where do I start?

If you’re new to scuba diving, we’ll help you understand:

  • Where to learn
  • Which courses are suitable
  • Beginner-friendly destinations
  • What to expect from your first experience

From Discover Scuba Diving to full certification courses, we’ll guide you step by step

Yes. Many of our guests travel with non-diving partners, friends, or family.

We work with our partners to ensure trips offer fulfilling experiences both above and below the surface, including snorkelling, island activities, and leisure stays.

Planning & Bookings

This depends on destination and season. As a general guide:

  • At least 1 month ahead is recommended
  • 2-3 months ahead for peak seasons or popular resorts

We’ll always try to accommodate last-minute requests where possible.

No. We do not charge booking or consultation fees.

We work directly with our partners, and any applicable offers or benefits are passed on to you.

No fixed minimum or maximum.

We’ve planned trips for solo travellers, private groups, and groups of up to 30 people, including corporate or special events. Availability depends on partner capacity.

Yes. Subject to availability.

Most operators apply additional charges for private boats or guides. We’ll always communicate this clearly before confirmation.

Safety, Operators & Insurance

How do you vet dive operators?

All operators featured on Scubahive go through an internal vetting process.

We assess:

  • Safety practices
  • Professional standards
  • Operational reliability
  • Track record and reputation

If we wouldn’t feel comfortable diving with them ourselves, we won’t recommend them.

Our partners typically work with internationally recognised training agencies such as PADI, SSI, SDI/TDI, Naui and others, depending on the operator and destination.

We’ll advise on suitable options based on your goals, experience level, and preferred certification pathway.

We strongly recommend having dive insurance.

Dive insurance typically covers:

  • Diving-related medical treatment
  • Emergency evacuation
  • Certain trip disruptions

We can guide you on suitable insurance options.

Cancellations are rare but can occur due to weather or safety conditions.

If this happens, we’ll work with you to propose suitable alternatives or reschedule where possible, aiming to minimise disruptions.

Practical Information

We don’t process visa applications.

However destination pages include some general travel information to help you plan ahead. For official requirements, please consult the relevant embassy or immigration authority.

Budgets vary widely based on destination, accommodation, season, and experience type.

As a rough guide:

  • Day trips: From RM499
  • Course or short packages: From RM1,699
  • Premium or private experiences: Up to RM16,000 or more

We’ll help tailor options that match your budget and expectations.

This depends on operator and package.

Most operators provide standard rental equipment, while experienced divers may prefer to bring their own gear. We’ll clarify equipment inclusions during planning.

We do our best to accommodate special requests such as:

  • Medical considerations
  • Dietary needs
  • Accessibility requests
  • Custom itineraries

Please let us know early so we can explore suitable arrangement with our partners.

Still unsure about something?

If your question isn't covered, we're happy to help